C_C4H56_2411 GUIDE - C_C4H56_2411 DUMPS GUIDE

C_C4H56_2411 Guide - C_C4H56_2411 Dumps Guide

C_C4H56_2411 Guide - C_C4H56_2411 Dumps Guide

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q65-Q70):

NEW QUESTION # 65
What is the only way to change an active case type?

  • A. Execute the Create New Version action.
  • B. Copy an existing case type.
  • C. Edit the name of the existing case type.
  • D. It is not possible to change an existing case type.

Answer: B


NEW QUESTION # 66
For which objects can you utilize categories in service catalogs? Note: There are 2 correct answers to this question.

  • A. Phone calls
  • B. Cases
  • C. Registered products
  • D. Tasks

Answer: A,B


NEW QUESTION # 67
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

  • A. Assign restriction rules
  • B. Create territory hierarchy levels
  • C. Assign employee to organizational unit
  • D. Remove personal data from the business user

Answer: A,C


NEW QUESTION # 68
Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

  • A. Handover
  • B. Escalate
  • C. Summary
  • D. Delete
  • E. Mark as unread

Answer: B,C,E


NEW QUESTION # 69
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

  • A. Share workspaces.
  • B. Create appointments.
  • C. Make outbound calls.
  • D. Send e-mails to customers.
  • E. Hand over cases.

Answer: A,B,C


NEW QUESTION # 70
......

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